Frequently Asked Questions
Your guide to professional spa and wellness supplies.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy for professional equipment?
Unopened and unused items may be returned within 30 days of purchase. Please note that large equipment may be subject to a restocking fee and must be in its original packaging.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping rates and delivery times vary based on location and the weight of the professional supplies ordered.
Are your products cruelty-free?
We prioritize ethical sourcing and offer a wide selection of cruelty-free, organic, and vegan-friendly brands. Please check the product specifications for individual certifications.
Can I apply for a professional wholesale account?
Absolutely. Licensed beauty and wellness professionals can apply for a wholesale account to access trade pricing and exclusive bulk sizing.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as PayPal and professional financing options for equipment.